Ordering Methods And Rules
To meet diverse needs of our customers, we provide various ordering forms
1.Personel visit of a sales represantative
We reach retail and wholesale customers with our sales force.our team sales represantatives is avaliable for individual meetings that include presantation of our products.This solution allows you to experience the quality of our profucts and see personally selected products
2. Remote sales
This is an innovative and original form of contact with the edde customers.our virtual consultant is avaliable at any time and any place in the world
You dont have to wait for the arrival of a represantative - meet us at a timee most convenient to you
no previous appoinment required-just contact us one or two days before the meeting
The ability to quickly an conveniently connect from anywhere in the world,
Significant time savings are ensured by shortened ordering process - a pre - order may be created and sent to the customer for verification
The presentation of edde best-sellers and newest products allows customers to buy products that are already known or expand the offer with globally best-selling jewelry
The option of verfying current weight of the order - live view of the customer's order
3. Customer service
Regardless of the ordering form,we approach each order with due care and professionalism required for the exclusive market of jewelry
Taking care of the highest quality of services, we guarantee full satisfaction throughout the entire ordering process,ensuring the following cooperation options,highly valued by our customers
Individual clear an legible pricing
Convenient delivery time
A wide range of models
Professional service and direct contact with consultant
High quality and precision
Option of selecting plating,precious metal and stones
Advanced technologies for adressing challenges and expactations of our customers
Individual discounting forms
Efficient logistics
Complaints
We take full responsibilty for the quality of all products. However, in case of any objections to the purchased products,you may contact our dedicated complaints department, which handles all customer issues
We respond to each complaint individually, handling it with the utmost attention an all our products are covered 1 year warranty.
Our presence office in the European Union and United States Of America also ensures fast and efficient completion of the complaint process
Delivery
Our standard delivery lead time approximately wholesale order 2 weeks, retail order 3 days.For smaller orders, we offer individually agreed delivery times,including faster and more flexible delivery of priority orders.
Our presence in the europe and usa the delivery costs, making even smalll orders profitable the customer.
we deliver our products using professional and trusted courier companies,insuring all shipments